FAQ
(Frequently Asked Questions)
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number and link so you can monitor your delivery status.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: How long does shipping take?
A: Domestic orders typically arrive within 5–15 business days after processing. International orders may take longer depending on customs and destination.
Q: What is your return/refund policy?
A: We accept returns within 30 days of delivery for items in original, unused condition. Please see our Refund Policy for full details.
Q: Can I cancel or change my order after it's placed?
A: Please contact us as soon as possible at Support@thraemosa.shop. We will do our best to accommodate changes or cancellations before the order is processed for shipping.
Q: Do you ship internationally?
A: Yes, we ship to many international destinations. Please note that customs fees and import taxes may apply and are the customer's responsibility.
Q: How do I contact customer service?
A: You can reach us by email at Support@thraemosa.shop or by phone at +1 315 749 3834, Monday through Friday, 9:00 AM – 6:00 PM (EST).
Q: Is my personal information secure?
A: Yes, we use industry-standard encryption and secure payment gateways to protect your personal and payment information. Please see our Privacy Policy for more details.