Refund Policy
At THERMOS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Request a Refund
Please contact us at Support@thraemosa.shop with your order number and reason for the return. Our team will respond within 1–2 business days with further instructions.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Items
Certain items, such as gift cards, final sale items, and personalized products, are not eligible for refund. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at Support@thraemosa.shop or +1 315 749 3834 with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.