Shipping Policy
THERMOS is committed to delivering your order safely and promptly.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and chosen shipping method. Estimated delivery times vary depending on destination and are generally between 5–15 business days for domestic orders and longer for international orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.
Shipping Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to carrier issues, weather, customs processing, or other factors beyond our control. We appreciate your patience in such cases.
International Shipping
For international orders, please note that customs duties, taxes, and fees may apply and are the responsibility of the customer.
Contact Us
For questions regarding your shipment, please reach out to Support@thraemosa.shop or call +1 315 749 3834.